Behavioral Health Crisis Line and Help
1-866-231-0847 (TTY 711)
Get help anytime with mental health or substance use issues.
The BlueCross BlueShield of Western New York behavioral health program was created to manage the needs of members seeking treatment for substance abuse and mental health disorders. Treatment should be individualized to focus on improving the overall well-being of members. It should involve coordination of care with PCPs and other treating providers, and community support service referrals should be provided when necessary. PCPs should screen for behavioral health conditions and link members to in-network behavioral health providers.
The following resources are available to assist behavioral health providers in meeting the needs of members with behavioral health disorders.
Please also review the Behavioral Health section of the Provider Manual
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