BlueCross BlueShield of Western New York Providers

Visit: BCBS of Western New York

Member Website Access for Special Program/Services including Crisis Management


Behavioral Health Crisis Line and Help
1-866-231-0847 (TTY 711)
Get help anytime with mental health or substance use issues.

Children's Home & Community Based Services (HCBS)


Online Provider Directory-Find a Doctor

Behavioral Health Services and Resources

The BlueCross BlueShield of Western New York behavioral health program was created to manage the needs of members seeking treatment for substance abuse and mental health disorders. Treatment should be individualized to focus on improving the overall well-being of members. It should involve coordination of care with PCPs and other treating providers, and community support service referrals should be provided when necessary. PCPs should screen for behavioral health conditions and link members to in-network behavioral health providers.

The following resources are available to assist behavioral health providers in meeting the needs of members with behavioral health disorders.

Please also review the Behavioral Health section of the Provider Manual

Comprehensive Library for Daily Living

Advocacy Services