Local phone number: 1-800-231-8076
When members need information and education about medical conditions, health care and prevention, our Nurse HelpLine provides them with triage services and helps direct them to appropriate levels of care. We’ve listed the Nurse HelpLine telephone number on our members’ ID cards to ensure they can access health care information whenever they need it.
Our Nurse HelpLine offers:
Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voice mail is available 24 hours a day.
Please call 1-800-600-4441 to reach one of our care managers. Your patients can get information about disease management program services by calling 1-800-600-4441.