Contact Us - Virginia | Providers – Amerigroup

Contact Amerigroup • Virginia

Provider Services

  • Phone1-800-454-3730
  • Fax703-286-3994

Email us!

Amerigroup Virginia

Local phone number: 1-800-231-8076

Nurse Helpline

  • 1-800-600-4441
  • TTY: 1-800-855-2880

When members need information and education about medical conditions, health care and prevention, our Nurse HelpLine provides them with triage services and helps direct them to appropriate levels of care. We’ve listed the Nurse HelpLine telephone number on our members’ ID cards to ensure they can access health care information whenever they need it.

Our Nurse HelpLine offers:

  • Availability 24 hours a day, 7 days a week
  • Information based on nationally recognized and accepted guidelines
  • Translation services in 150 different languages and for members with difficulty hearing
  • Education for members about appropriate alternatives for handling nonemergent medical conditions
  • Member's assessment reports faxed to provider's office within 24 hours of receipt of the call
  • Monthly postcards mailed to members who have accessed the emergency room in the past month to reinforce the importance of notifying the primary care provider of health concerns

Disease Management Centralized Care Unit (DMCCU)

Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voice mail is available 24 hours a day.

Please call 1-800-600-4441 to reach one of our care managers. Your patients can get information about disease management program services by calling 1-800-600-4441.

Report Waste, Fraud or Abuse

Amerigroup Virginia is now a wholly owned subsidiary of Inova. To report fraud, waste or abuse or learn about the policy, please email the Amerigroup Virginia compliance officer.

Technical Support

Do you have questions for our Technical Support team? Call us for assistance at 1-800-454-3730.