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News & Announcements

Do more online by registering for Provider Self-Service

Through Provider Self-Service, you can:
  • File and check the status of medical claims
  • NEW — Submit Claims Payment Disputes electronically via Availity
  • Verify eligibility
  • Request precertification
    • Billing at Group level, include Group NPI
    • Billing at Individual Practitioner level, include individual NPI
  • And much more!

To log in, use your Availity ID and password.

If you need an Availity ID, visit www.Availity.com to register today.

Visit Frequently Asked Questions about Availity for more information.

Provider Self-Service

 Provider Resources & Documents

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expand Behavioral Health
Mental Health Outpatient Treatment Form-IA Health Link
Behavioral Health Concurrent Review Form-hawk-i
Behavioral Health Discharge Note-hawk-i
Behavioral Health Initial Review Form-hawk-i
Psychological Testing Request for Authorization-hawk-i
Coordination of Care Form-hawk-i
Neuropsychological Testing Request for Authorization-hawk-i
PMIC Referral Process for DHS and JCO
Behavioral Health - Medicaid Covered Benefits
Habilitation Services Criteria Utilization Management Guidelines
Child Mental Health Waiver Guideline
Crisis Stabilization Management Guidelines
Iowa Children’s Mental Health Waiver Guidelines
Crisis Services Clinical Criteria
expand Claims Submission and Reimbursement Policy
Electronic Data Interchange (EDI)
Claims and Billing Reference Manual
Claim for Targeted Medical Care Form
expand Clinical Practice Guidelines
Clinical Practice Guidelines Matrix
expand Critical Incident Form
Critical Incident Form
expand Disease Management
About Disease Management
Provider Rights and Responsibilities
expand EPSDT
EPSDT Reminder Program
expand Find Your Provider Representative
For Hospital Questions: Hospital Consultant Map
For Practice Consultant Questions: Quality Management Consultant Map
For General Medical Questions: General Medical Consultant Map
For Ancillary Provider Questions: Statewide Ancillary Network Managers
expand Forms
Sterlization Consent
Recoupment Notification Form-hawk-i
Overpayment Refund Notification Form-hawk-i
Practice profile update form
Primary Care Provider Change Request Form-IA Health Link
Critical Incident Form
Authorized Representative Managed Care Appeals Form
expand Health Home
Health Homes Brochure - Spanish
expand Health Home Notification Form
Health Home Notification Form
expand ICD-10
expand Long Term Services and Supports (LTSS)
Claim for Targeted Medical Care Instructions
Claim for Targeted Medical Care Form
expand Manuals & Referral Directories
Iowa Provider Manual
Value Added Benefits Booklet
expand Maternal Child Program
Newborn notification of delivery form
Postpartum LARC Benefit Information
Guidelines on cervical length (CL) screening
Reimbursement for early elective deliveries
expand Medical Management Model
Care Management
Medical Management Model
expand Newsletters - Archived
Provider News Issue 1 2016
Provider News Issue 3 2016
2017 Quarter 1 Provider Newsletter
2017 Quarter 3 Provider Newsletter
February 2018 Provider Newsletter
June 2018 Provider Newsletter
expand Newsletters - Current
October 2018 Provider Newsletter
February 2019 Provider Newsletter
June 2019 Provider Newsletter
expand Pharmacy
Preferred Drug List Informational Letters
Pharmacy Prior Authorization Forms
Dual Eligible LINET Program
CDC Guideline for Prescribing Opiods
State PA Criteria
expand Quality Management
Healthy Rewards Flier
expand Quick Tools
Precertification Lookup Tool
Reimbursement Policies
Experimental and Investigational Procedure Codes
expand Screenings
PHQ-9 Depression Screening
Michigan Alcohol Screening Test (MAST)
CAGE-AID SUD Screening
Assist SUD Screening
Audit Alcohol Use Questionnaire
expand State Communications
340B Drug Pricing Program
Informational Letters
expand Training Programs
Interpreter Services Desktop Reference Card
IA Nursing Facility Orientation
IA Consumer Directed Attendant Care (CDAC) Orientation
Electronic Filing Options
Caring for Diverse Populations Toolkit
Individual CDAC Provider Training
My Diverse Patients Training: Reducing Health Care Stereotype Threat
Peer Support Services Flier
Provider Universal PreCert OP Services
Annual Provider Training 2019
expand Tutorials
Provider Website Guide
Claims Appeal Tutorial
Remittance Viewer Process Guide
expand Vendor/Partner Links & Information
Express Scripts Provider Portal
Express Scripts Pharmacy Locator Tool
Iowa