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Iowa

Disease Management
Rights and Responsibilities — Iowa

Provider rights and responsibilities

You have additional rights and responsibilities, such as the right to:

  • Obtain information about the organization’s services, staff qualifications and any contractual relations.
  • Decline to participate in or work with the organization’s programs and services on behalf of their patients.
  • Be informed how the organization coordinates interventions with care plans for individual members.
  • Know how to contact the case manager responsible for managing and communicating with their patients.
  • Be supported by the organization when interacting with members to make decisions about their healthcare.
  • Receive courteous and respectful treatment from the organization’s staff.
  • Communicate complaints/grievances to the organization.

These rights and responsibilities are available to you in written format upon request to DM by calling 1-888-830-4300.

Clinical Practice Guidelines are available to our providers on our secure provider website (login is required). They also can be faxed to providers at any time upon request.