Contact Us - Texas | Providers – Amerigroup
Texas

Contact Amerigroup • Texas

Provider Services

  • Medicaid & CHIP1-800-454-3730
  • Medicare: Amerivantage1-866-805-4589
  • Fax1-800-964-3627

Email us!

Contact your local Amerigroup* health plan and Provider Relations representatives:

Bexar service area:

Amerigroup
12500 San Pedro Ave.
Suite 400
San Antonio, TX 78216
1-800-589-5274

Dallas and Tarrant service areas, as well as Central, Northeast and West rural service areas:

Amerigroup
2505 N. Highway 360
Suite 300
Grand Prairie, TX 75050
1-800-839-6275

El Paso service area:

Amerigroup
7430 Remcon Circle
Building C, Suite 120
El Paso, TX 79912
1-877-405-9871

Harris and Jefferson service areas:

Amerigroup
3800 Buffalo Speedway
Suite 400
Houston, TX 77098
1-800-325-0011

Lubbock service area:

Amerigroup
3223 S. Loop 289
Suite 110
Lubbock, TX 79423
1-877-405-9872

Travis service area:

Amerigroup
823 Congress Ave.
Suite 400
Austin, TX 78701
1-800-315-5385

*Amerigroup members in the Medicaid Rural Service Area and the STAR Kids program are served by Amerigroup Insurance Company; all other Amerigroup members in Texas are served by Amerigroup Texas, Inc.

Amerigroup 24-hour nurse helpline

The nurse helpline is a 24-hour service your Amerigroup patients can call to speak with a registered nurse who can:

  • Answer medical questions and help determine what kind of care is needed
  • Provide information about after-hours and weekend care when your office is closed, including the location of network urgent care centers or walk-in clinics

We encourage you to tell your Amerigroup patients about this service and share with them the advantages of avoiding the emergency room when it isn’t necessary or the best alternative.

Members can reach the 24-hour nurse helpline by calling the Member Services number on their Amerigroup ID card. TTY services are available for members who are deaf or hard of hearing by calling 711. Language translation services are also available.

Teladoc (Amerivantage members)

  • 1-800-600-4441
  • TTY: 711

Teladoc physician consultation services are available through the Nurse HelpLine 24 hours a day, 7 days a week for our Amerivantage members.

Disease Management Centralized Care Unit (DMCCU)

Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voice mail is available 24 hours a day.

Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DMCCU program services by visiting myamerigroup.com or calling 1-888-830-4300.

Office of Business Ethics

Georgia Dodds Foley
Chief Compliance Officer
Ombudsman Line: 1-800-600-4441 (TTY 711), extension 34925
For anonymous compliance reporting or questions, visit amerigroup.silentwhistle.com or silentwhistle.com

Technical Support

Do you have questions for our Technical Support team? Call us for assistance:
  • Amerivantage (Medicare) providers call 1-866-805-4589
  • All other providers call 1-800-454-3730

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