Contact Us - Texas | Providers – Amerigroup

Contact Amerigroup • Texas

Provider Services

  • Medicaid & CHIP1-800-454-3730
  • Medicare: Amerivantage1-866-805-4589
  • Fax1-800-964-3627

Email us!

Dallas and Tarrant Service Areas and Central Texas, Northeast Texas and West Texas Rural Service Areas:

Amerigroup* Community Care
2505 N. Highway 360, Suite 300
Grand Prairie, TX 75050
Local phone number: 817-861-7700

*In Texas, Amerigroup members in the Medicaid Rural Service Area are served by Amerigroup Insurance Company; all other Amerigroup members are served by Amerigroup Texas, Inc.

El Paso Service Area:

Amerigroup Community Care
7430 Remcon Circle, Bldg. C
El Paso, TX 79912
Local phone number: 915-842-8229

Harris and Jefferson Service Areas:

Amerigroup Community Care
3800 Buffalo Speedway, Suite 400 Houston, TX 77098
Local phone number: 713-218-5100

Lubbock Service Area:

Amerigroup Community Care
3223 S Loop 289, Suite 110
Lubbock, TX 79423
Local phone number: 806-748-4880

Travis and Bexar Service Areas:

Amerigroup Community Care
823 Congress Avenue, Suite 400
Austin, TX 78701
Local phone number: 512-382-4970

Amerigroup On Call

  • 1-866-864-2544
  • Spanish: 1-866-864-2545

Amerigroup On Call is a telephonic, 24-hour triage service your Amerigroup patients can call to speak with a registered nurse who can help them:

  • Find doctors when your office is closed, whether after hours or weekends
  • Schedule appointments with you or other network doctors
  • Get to urgent care centers or walk-in clinics
  • Speak directly with a doctor or a member of the doctor’s staff to talk about their health care needs

We encourage you to tell your Amerigroup patients about this service and share with them the advantages of avoiding the emergency room when a trip there isn’t necessary or the best alternative. TTY services are available for the hearing impaired, and language translation services are available.

Teladoc (Amerivantage members)

  • 1-800-600-4441
  • TTY: 711

Teladoc physician consultation services are available through the Nurse HelpLine 24 hours a day, 7 days a week for our Amerivantage members.

Disease Management Centralized Care Unit (DMCCU)

Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voice mail is available 24 hours a day.

Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DMCCU program services by visiting or calling 1-888-830-4300.

Office of Business Ethics

Georgia Dodds Foley
Chief Compliance Officer
Ombudsman Line: 1-800-600-4441 (TTY 711), extension 34925
For anonymous compliance reporting or questions, visit or

Technical Support

Do you have questions for our Technical Support team? Call us for assistance:
  • Amerivantage (Medicare) providers call 1-866-805-4589
  • All other providers call 1-800-454-3730