Contact Us - New Mexico | Providers – Amerigroup
New Mexico

Contact Amerigroup • New Mexico

Provider Services

  • Medicaid & CHIP1-800-454-3730
  • Medicare: Amerivantage1-866-805-4589
  • Fax1-800-964-3627

Email us!

Amerigroup Community Care of New Mexico, Inc.

Local phone number: 505-875-4320

Nurse Helpline

  • 1-800-600-4441
  • TTY: 1-800-855-2880

When members need information and education about medical conditions, health care and prevention, our Nurse HelpLine provides them with triage services and helps direct them to appropriate levels of care. We’ve listed the Nurse HelpLine telephone number on our members’ ID cards to ensure they can access health care information whenever they need it.

Our Nurse HelpLine offers:

  • Availability 24 hours a day, 7 days a week
  • Information based on nationally recognized and accepted guidelines
  • Translation services in 150 different languages and for members with difficulty hearing
  • Education for members about appropriate alternatives for handling nonemergent medical conditions
  • Member's assessment reports faxed to provider's office within 24 hours of receipt of the call
  • Monthly postcards mailed to members who have accessed the emergency room in the past month to reinforce the importance of notifying the primary care provider of health concerns

Teladoc (Amerivantage members)

  • 1-800-600-4441
  • TTY: 1-800-855-2880

Teladoc physician consultation services are available through the Nurse HelpLine 24 hours a day, 7 days a week for our Amerivantage members.

Disease Management Centralized Care Unit (DMCCU)

Our care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voice mail is available 24 hours a day.

Please call 1-888-830-4300 to reach one of our care managers. Your patients can get information about DMCCU program services by visiting or calling 1-888-830-4300.

Office of Business Ethics

Georgia Dodds Foley
Chief Compliance Officer
Ombudsman Line: 1-800-600-4441 (TTY 1-800-855-2880), extension 34925
For anonymous compliance reporting or questions, visit or

Technical Support

Do you have questions for our Technical Support team? Call us for assistance:
  • Amerivantage (Medicare) providers call 1-866-805-4589
  • All other providers call 1-800-454-3730